This Privacy Policy explains how mybet365 collects, uses, stores, shares, and protects the personal data of all users who access our online betting and casino platform. We are committed to handling your data with the highest standards of security and transparency, in line with applicable data protection legislation.
These highlights summarise how mybet365 treats your data. The full legal text follows in the detailed sections below — please read the complete policy for a thorough understanding of your rights and our obligations.
All personal data submitted to mybet365 is stored on encrypted, access-controlled servers. We use industry-standard SSL/TLS encryption for all data in transit and apply strict internal access controls to limit who within our organisation can view your information. Regular security audits are conducted to maintain the integrity of our systems.
mybet365 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks under any circumstances. Your data is used exclusively to deliver our services, verify your identity, process your transactions, and comply with applicable legal and regulatory requirements.
You have the right to access, correct, and request deletion of your personal data at any time. You may also object to certain types of processing or request data portability. Requests are processed within 30 days. To exercise your rights, contact our Support team at the email address listed in the Contact section of this policy.
mybet365 does not store full payment credentials for e-wallets (Touch 'n Go eWallet, Boost, GrabPay), bank accounts (Maybank, CIMB, Public Bank, DuitNow, FPX), or cryptocurrency wallets. Payment transactions are processed through PCI-DSS-compliant third-party payment gateways, and only tokenised references are retained for account management purposes.
We apply the principle of data minimisation — we only collect the information we genuinely need to deliver our services, verify your identity, and meet our legal obligations. We do not collect excessive or irrelevant personal data, and we do not retain data beyond the period necessary for its stated purpose.
In the unlikely event of a data security breach that affects your personal data and poses a risk to your rights or freedoms, mybet365 will notify affected users without undue delay, and in any case within 72 hours of becoming aware of the breach, where technically and operationally feasible. We take data incidents extremely seriously.
mybet365 (hereinafter "the Company", "we", "our", or "us") is the operator of the online betting and casino platform accessible at https://mybet365.cam (hereinafter "the Platform"). This Privacy Policy (hereinafter "the Policy") describes how mybet365 collects, processes, stores, discloses, and protects the personal data of individuals who register for or use the Platform.
This Policy applies to all current and former registered users of the mybet365 Platform, as well as to any visitors who access the Platform without registering an account. It covers data collected through the Platform website, any associated mobile-optimised interfaces, and all communications between users and the mybet365 customer support team.
By accessing the Platform, creating an account, or submitting any personal information to mybet365, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must cease using the Platform immediately.
For the purposes of this Privacy Policy, the following defined terms shall have the meanings assigned to them below:
mybet365 is the Data Controller responsible for the personal data collected through the Platform at https://mybet365.cam. As Data Controller, mybet365 determines why and how your personal data is processed, and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently in accordance with applicable data protection legislation.
All data protection enquiries, access requests, and complaints should be directed to the mybet365 Data Protection team via the contact information provided in Section 15 of this Policy.
mybet365 collects personal data from users through several channels, including the account registration process, ongoing use of the Platform, KYC verification submissions, customer support interactions, and automated technical data collection. The categories of personal data we collect are described below.
We collect records of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, bonus credits, and bet settlement outcomes. This includes reference identifiers associated with your chosen payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, BTC, USDT). Full payment credentials such as bank account passwords or wallet PINs are never collected or stored by mybet365.
When you access the Platform, we automatically collect certain technical data, including:
All communications between you and the mybet365 customer support team — including live chat transcripts, email correspondence, and submitted support tickets — are retained for a period of up to five years for quality assurance, dispute resolution, and regulatory compliance purposes.
mybet365 processes personal data only where a valid lawful basis exists for doing so. The primary lawful bases under which we process your data are as follows:
mybet365 uses the personal data we collect for the following specific purposes:
mybet365 does not sell, rent, trade, or otherwise commercialise your personal data. We share your data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.
We engage trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include:
mybet365 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent required and in accordance with applicable legal obligations.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving mybet365, personal data held by the Company may be transferred to the successor entity as part of that transaction. Affected users will be notified of any material change in Data Controller identity in advance of such a transfer becoming effective.
mybet365 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
mybet365 implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
The mybet365 Platform uses cookies and similar tracking technologies to ensure the proper functioning of the Platform, analyse user behaviour, and improve the overall user experience. Cookies are small text files placed on your device when you visit the Platform.
You may configure your browser settings to block or delete cookies at any time. However, please note that disabling strictly necessary cookies will prevent certain features of the Platform from functioning correctly, including account login and session persistence. Instructions for managing cookies are available in the help documentation of your browser.
The mybet365 Platform is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and mybet365 employs technical and procedural safeguards to prevent underage access.
If mybet365 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all personal data associated with the account will be deleted without undue delay, and any funds held in the account will be handled in accordance with our Terms and Conditions and applicable regulatory guidance.
If you are a parent or guardian and believe that a minor in your care has accessed the Platform or submitted personal data, please contact our Support team immediately. We take underage gambling prevention extremely seriously.
Subject to applicable data protection legislation and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your personal data held by mybet365:
| Right | What It Means | How to Exercise |
|---|---|---|
| Right of Access | You may request a copy of the personal data we hold about you, together with information about how and why we are processing it. | Submit a Subject Access Request (SAR) to our Support team. |
| Right to Rectification | You may request that we correct inaccurate or incomplete personal data held on your account without undue delay. | Contact Support or update directly via your account settings. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations. | Submit an erasure request to our Support team with your account details. |
| Right to Restriction | You may request that we restrict processing of your personal data in certain circumstances — for example, while a rectification request is pending. | Contact Support and specify the basis for your restriction request. |
| Right to Portability | You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible. | Submit a portability request to our Support team. |
| Right to Object | You may object to processing based on legitimate interests or for direct marketing purposes at any time. | Contact Support or use the unsubscribe link in marketing communications. |
| Right to Withdraw Consent | Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing. | Update your communication preferences in account settings or contact Support. |
All data rights requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days of receipt. Where a request is complex or voluminous, this period may be extended by a further sixty (60) days, with notice to you. mybet365 does not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.
Some of the third-party service providers engaged by mybet365 — including cloud hosting providers, KYC verification platforms, and payment processors — may process personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, mybet365 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection frameworks.
Such safeguards may include contractual provisions incorporating standard data protection clauses, data processing agreements that impose equivalent obligations on recipients, and transfer impact assessments where required. You may request details of the specific safeguards applicable to any international transfer by contacting our Data Protection team.
mybet365 reserves the right to update, amend, or replace this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where amendments are material — for example, where we introduce a new purpose for processing your data or a new category of third-party sharing — we will provide advance notice to registered users by email or through a prominent Platform notification, where practicable.
Your continued use of the mybet365 Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. It is your responsibility to review this Policy periodically. The current version of the Privacy Policy will always be accessible at https://mybet365.cam/privacy-policy.
For all data protection and privacy-related enquiries, including requests to exercise your data rights, concerns about how your personal data is being processed, or to report a suspected data security incident, please contact the mybet365 Data Protection team using the details below:
For general account enquiries and customer support matters unrelated to data protection, please contact our Support team through the standard support channels available within your mybet365 account. For responsible gambling tools, self-exclusion, and deposit limit requests, please visit our Responsible Gambling page directly.
Our Data Protection team is available 24/7 to address any privacy-related concerns. You can also explore our full Terms & Conditions for the complete contractual framework, or visit our FAQ for quick answers about account management, payments, and responsible gambling tools.
🔞 For players aged 21 and above only. Please gamble responsibly.